Terms and Conditions

Terms and Conditions

General Terms and Conditions

Payment

We accept Paypal, Cheque or cash on collection (Please allow 10 days to process cheques)

Carriage

If under 2kg parcels will be sent via Royal Mail 2nd Class signed for. Otherwise they will be sent by courier. Parcels will need a signature upon delivery.

We are only able to supple Mainland England and Wales at the prices stated. We can deliver to the rest of the UK but will incur a surcharge, Please contact us for a price before buying.

You can leave delivery instructions ie ‘leave with neighbour’ or ‘leave in Porch if out’.

It is not possible to specify a delivery time.

If the courier fails to complete a delivery on the first occasion a card will be left stating that they have tried and enclosing a telephone number for you to call and arrange a convenient time to redeliver. Should the courier fail to deliver a second time the parcel will be held at their depot for you to collect. If you fail to collect then the parcel will be returned to us and we will charge you. The value of the goods will be reimbursed less the cost of postage/carriage.

 

Dispatch Times

We generally turn orders around in less than 5 working days but this can sometimes take up to 10 working days. The carriers aim to deliver within 48 hours of despatch so any order should be received within 14 working days.

 

Delivery

All deliveries are made between 08.00hrs and 18.00hrs, Monday to Friday, with parcels requiring a signature.

 

Returns & Refunds

If there are any problems with an order, you'll be contacted by one of our Customer Services Advisors.

If you change your mind about an order and want to cancel it, you can do so up to the point when it is despatched (orders are normally processed immediately after they've been placed, so we may have already packed your order and made arrangements for it to be sent when you cancel it. If this is the case then we can't always stop the order from being delivered: once you receive the order (if the reason the order is cancelled is other than faulty goods then you will pay the postage).

To cancel your order, please contact us.

All prices on the site are correct at the time of publication. We reserve the right to amend these prices or withdraw items without prior notice. Should this affect your order you will be notified at, or shortly after, the time you place your order.

 

Privacy Policy

None of the customer details held in our files are passed on to a third party.

 

Orders not paid for after 45 days will be purged from the system, unless contact is made.

 

 Claybrooke Mill, Frolesworth Lane, Claybrooke Magna, Leicestershrie LE17 5DB